As businesses increasingly adopt WhatsApp for customer engagement, It becomes necessary to automate the customer workflows on WhatsApp. WhatsApp Business App supports very basic automations; and if businesses are looking to scale their automations, choosing the right WhatsApp bot builder is crucial for automating conversations, handling queries, and enhancing customer interactions.
Prerequisites of using a WhatsApp Chatbot:
- WhatsApp Business Account
- WhatsApp API
Several WhatsApp Business API service providers offer bot-building platforms tailored to different business needs. In this blog, we’ll explore some of the best WhatsApp bot builders available today, analyzing their features, pricing, and limitations to help you make an informed decision.
1. Heltar - Best WhatsApp Bot Building Tool
Heltar provides the best, yet the most affordable, no code drag-and-drop chatbot builder, with multiple functionalities and integration capabilities. You can eliminate developer dependency and let your product workforce ship chatbots with Heltar Bot Studio's no-code drag-and-drop builder, slashing development times by more than 60%
Key Features
- Automated messaging for key customer touchpoints - Intuitive platform that is easy to operate and negative (No prior coding experience needed whatsoever)
- Supports integrations with all major applications including shopify & google sheets
- 24/7 Priority Customer Support (to make sure that you are able to talk to your customers, without any interruption)
- Automated messaging for key customer touchpoints
- AI powered customer query resolution - Intelligent API Calling
Pricing
Basic Plan: ₹999/month - gives full access to our comprehensive CRM platform, and few basic automated workflows
The rest can be customised, tailored to your needs, to make sure you get the perfect pricing and the features that YOUR business needs!
2. AiSensy
AiSensy is a WhatsApp Business solution provider that leverages the official WhatsApp Business API to offer a no-code platform for businesses.
Key Features
Unlimited WhatsApp broadcasts
Automated messaging for key customer touchpoints
Supports payment notifications, order tracking, and abandoned cart recovery
Bot-enabled customer support
Pricing
Basic Plan: ₹999/month – Includes unlimited messages, 10 tags, and 5 attributes.
Pro Plan: ₹2399/month – Includes a broadcast scheduler, click tracking, and up to 100 tags and 20 attributes.
Enterprise Plan: Custom pricing based on specific requirements.
5 Chatbot Flows: ₹ 1999 (charged separately)
Limitations
No mobile app available
Separate Charges for bots & automations - can turn out to be an expensive ordeal for a business in need of multiple workflows
No multi-product catalog feature for WhatsApp commerce
3. Wati
Wati is a WhatsApp Business API solutions provider designed for businesses focusing on customer support. It provides a shared team inbox and chatbot automation for streamlining support operations.
Key Features
Shared team inbox for WhatsApp customer support
Chatbot builder for automated responses
Seamless API integration and onboarding support
Pricing
Growth Plan: ₹2499/month
Pro Plan: ₹5,999/month
Business Plan: ₹16,999/month
Additional Charges for Shopify Integration - ₹430/month
Additional Charges for Chatbot Sessions - starting at ₹2000 for 1000 sessions per month
Limitations
Limit of 5 users per plan, adding an additional user can cost anywhere between ₹699 to ₹3,999/month/user, which can be extremely costly for most businesses
Having to buy chatbot sessions separately can be an additional cost burden over the business
Wati's AI Chatbot builder - Knowbot, incurs extra costs
4. Interakt
Interakt provides a quick fix solution to no code drag and drop chatbot builder, with basic automation capabilities.
Key Features
Shared team inbox for WhatsApp customer support
Chatbot builder for automated responses
Seamless integrations and onboarding support
Pricing
Starter Plan: ₹2,757/quarter
Growth Plan: ₹6,897/quarter
Advanced Plan: ₹9,657/quarter
Enterprise: On Request Customisable
Limitations
Limited Functionality in lower plans (features like product catalog, WhatsApp payments, multiple app integrations can only be accessed with higher plans)
Limited Bot Analytics with the low tier plans
Automated Workflows and AnswerBot (AI-Powered) not available with low tier plans
5. Gallabox
Gallabox provides a decent alternative to costly bot builders of Wati and other players, but it has a lot of hidden charges that might stack up the costs of the business later on.
Key Features
Shared team inbox for WhatsApp customer support
Chatbot builder for automated responses
Seamless integrations and onboarding support
Pricing
Starter Plan: ₹999/month
Growth Plan: ₹2,999/month
Scale Plan: ₹5,999/month
Custom Plan: On Request Customisable
Additional Charges (that stack up as you proceed)
1) Additional Hidden Charge - ₹1,000/user/month
2) Shopify Integration - $5/month extra
3) Additional channels - ₹1,200/channel/month
4) Dedicated account manager - ₹15,000/channel/month
Limitations
Lots of additional charges that can stack up as you proceed with doing business conversations on Gallabox
Limited number of users that can be added (3 for starter, 6 for growth & scale) which can be a big hindrance for the businesses
Custom Roles can only be assigned upwards of Scale Plan
Conclusion
Choosing the best WhatsApp bot builder depends on your business size, industry, and specific requirements. Heltar provides the best and most affordable no code drag-and-drop chatbot builder.
Interested in setting up a WhatsApp bot for your business?
Get started with Heltar, the leading WhatsApp Business API provider, for seamless automation and engagement!
Sign-up for the Free to use Best WhatsApp API now with Heltar-Book a Demo!
