Looking for a WhatsApp Business API alternative for your business?
In this article, we’ll be comparing AiSensy and DoubleTick’s WhatsApp API Offerings. Our methodology is straightforward: We'll analyze the most accessible plans that represent typical business needs, excluding complex enterprise offerings that can vary significantly based on individual organizational requirements.
By the end of this analysis, you'll have a clear, actionable understanding of how AiSensy and DoubleTick stack up, enabling you to make an informed decision that aligns with your business communication strategy.
| Feature | DoubleTick | AiSensy | Winner |
|---|---|---|---|
| Starter Pack Pricing | ₹30,000/year (plus 18% GST) | ₹10,788/year | AiSensy |
| Pro Pack Pricing | ₹42,000/year (plus 18% GST) | ₹25,908/year | AiSensy |
| Pricing per Conversation - Marketing | ₹0.8855 | ₹0.88 | AiSensy |
| Pricing per Conversation - Utility | ₹0.1265 | ₹0.125 | AiSensy |
| Team Inbox | Up to 10 agents (Starter/Pro plans) | Unlimited Agent Logins | AiSensy |
| Automation | Advanced workflows & automation | Basic automation features & analytics | DoubleTick |
| Tags & Attributes | Unlimited | Limited to 10 tags & 5 attributes in basic plan | DoubleTick |
| Chatbot Builder | Advanced workflows included | Hidden charges at ₹1,999/month | DoubleTick |
| Third-Party Integrations | Available in Pro Plan | Available with cheaper plans as well | AiSensy |
| Analytics | Agent & Organizational Analytics | Basic Analytics | DoubleTick |
| Mobile Accessibility | Yes (Mobile + Web) | No dedicated iOS/Android app | DoubleTick |
| Shared Team Inbox | Yes | Yes | Tie |
| Personal End-to-End Customer Support | No | No | Tie |
You can discover an in-depth breakdown of pricing and plans of AiSensy and DoubleTick here.
Cons of AiSensy
Pricing Complexity: AiSensy’s pricing plans can add up quickly with up to 21% markups per conversation, making it expensive for scaling businesses. Advanced features like the chatbot builder require an additional INR 1,999 per month.
Learning Curve: The AiSensy interface can be difficult for inexperienced users who are unfamiliar with multi-tiered software platforms.
Mobile Limitations: AiSensy lacks dedicated iOS or Android apps, which makes on-the-go management inconvenient for businesses.
Restricted Tags & Attributes: AiSensy’s basic plan has significant restrictions on tags (10) and attributes (5), limiting the ability to manage and segment customers efficiently.
Cons of DoubleTick
Agent Limits in Lower Plans: The Starter plan allows only 5 agents, and even the Pro plan limits agents to 10, whereas AiSensy offers unlimited agent logins across all plans.
No Dedicated Customer Support: Similar to AiSensy, DoubleTick does not offer personal end-to-end customer support, which can impact businesses requiring hands-on assistance.
Pro Feature Lock: Some critical features, like developer APIs and analytics, are locked behind higher-tier plans, requiring businesses to pay a premium.
How Heltar Stacks Up Against the Cons of AiSensy and DoubleTick
1. Simplified and Affordable Pricing Structure
Compared to AiSensy’s higher pricing and DoubleTick’s undisclosed conversation fees, Heltar offers a transparent and affordable pricing model. Plans start at as low as ₹999/month, making it accessible to small and medium-sized businesses. Additionally, Heltar maintains a flat 5% markup across all conversation types, avoiding the varying and complex fees of AiSensy.
2. Intuitive and User-Friendly Platform
Both AiSensy and DoubleTick have steep learning curves due to multi-tiered interfaces and advanced features that are hard to navigate for new users. In contrast, Heltar prioritizes ease of use with an intuitive dashboard and a no-code drag-and-drop chatbot builder, ensuring quick adoption without compromising functionality.
3. Unlimited Tags & Attributes
While AiSensy restricts tags and attributes in its basic plan and DoubleTick limits these to certain tiers, Heltar offers unlimited tags and attributes across all plans, giving businesses the flexibility to manage customer segments seamlessly.
4. End-to-End Personalized Customer Support
Unlike AiSensy and DoubleTick, which lack personalized support, Heltar ensures all customers receive dedicated, end-to-end support. This includes thorough knowledge transfer and continuous assistance to help businesses unlock the platform’s full potential.
Try Heltar Today
Start with our free trial and experience the difference in service and support. Choose Heltar for a straightforward, feature-rich approach to WhatsApp Business communications that won't strain your budget.
