Looking for a WhatsApp Business API alternative for your business?
In this article,we’ll be comparing AiSensy and Gallabox’s Whatsapp API Offerings. Our methodology is straightforward: We'll analyze the most accessible plans that represent typical business needs, excluding complex enterprise offerings that can vary significantly based on individual organizational requirements.
By the end of this analysis, you'll have a clear, actionable understanding of how AiSensy and Gallabox stack up, enabling you to make an informed decision that aligns with your business communication strategy.
Feature | Gallabox | AiSensy | Winner |
Starter Pack Pricing | ₹28,788/annum | ₹10,788/annum | AiSensy |
Advanced Pack Pricing | ₹95,988/annum | ₹25,908/annum | AiSensy |
Pricing per Conversation - Marketing | ₹0.9023 | ₹0.88 | AiSensy |
Pricing per Conversation - Utility | ₹0.1323 | ₹0.125 | AiSensy |
Automation | Extensive automation features | Basic automation features & analytics | GallaBox |
User Limit | Maximum 6 | Unlimited Agent Logins | AiSensy |
Chatbot builder | Yes, supports advanced workflows | Hidden charger INR 1,999 to access the builder | GallaBox |
Tags & Attributes | Yes | Yes, but limited to 10 & 5 resp. In the basic plan | Gallabox |
Shopify Integration | Yes | Yes | Tie |
Shared Team Inbox | Yes | Yes | Tie |
Personal End-to-End Customer Support | No | No | Tie |
You can discover in-depth breakdown of pricing and plans of AiSensy and Gallabox here.
Cons of AiSensy
- AiSensy’s pricing plans charge upto 21% markups per conversation, also, the incremental costs for unlocking advanced features force businesses to either commit to higher-tier plans or compromise on functionality. An additional INR 1,999 per month for the chatbot builder can be painful to SMBs.
- AiSensy offers a variety of features, but the interface could be difficult to learn for inexperienced users. It may be a real pain for people who are not familiar with navigating multi-tiered software ecosystems. In addition to that, AiSensy has no application for IOS or Android users, making it barely usable on phones.
- AiSensy has limits and restrictions on the number of tags & attributes which can quickly become a bottleneck for any customer.
Cons of GallaBox
- While GallaBox provides robust features, many advanced capabilities are locked behind higher-priced plans. Essential features like advanced analytics, automated workflows, and API integrations are only available in the more expensive plans. Apart from that, GallaBox charges extra fees for employing integrations, like an additional USD 5 per month for a shopify integration.
- Gallabox does not offer a personal end-to-end customer support service, which could be a drawback for businesses that value comprehensive and personalized customer support.
- Gallabox offers a variety of features, but the interface could be difficult to learn for inexperienced users. The tiered functionality makes it hard to locate important tools within the complex menu structure it offers. It may be a real pain for people who are not familiar with navigating multi-tiered software ecosystems.
What their users have to say?
“It offers normal chatbot features with whatsapp API. I was actually looking for a chatbot feature without an API. Wasn't able to find that. Anyways, good builder. Easy to use builder they have. I didn't find gallabox more attractive than the competition. It offers basic features like its competitors.” ~ Gallabox User
“Dashboard is very easy to use, that's the only plus point. AiSensy's support is inadequate. When you send a message via the chat box on their website, there is no reply for hours, leaving you uncertain about what to do next. Their phone support is equally poor; if they don't have an answer to your question, they simply disconnect the call. We've been trying to contact their support for the past two days without success.” ~ AiSensy User
How does Heltar stack up against the cons of AiSensy and Gallabox?
- More Affordable Pricing Structure: Compared to Gallabox and AiSensy, Heltar offers a more budget-friendly pricing model. GallaBox's plans start at ₹28,788/year and go up to ₹95,988/year, which can be cost-prohibitive for many small and medium-sized businesses. AiSensy’s pricing is also on the higher end. In contrast, Heltar's base plan starts at a more affordable monthly rate, starting as low as INR 999/month, making it accessible to a wider range of businesses. Additionally, Heltar has a simplified and transparent 5% markup across all conversation types, rather than varying per-conversation fees like Gallabox and AiSensy, with markups going as high as 45%.
- Intuitive and User-Friendly Platform: While Gallabox and AiSensy offer extensive features, their interfaces can be complex and difficult to navigate, especially for users new to these types of platforms. Heltar, on the other hand, is designed with a focus on ease of use. It features an intuitive dashboard and a no code drag and drop chatbot builder that provides easy access to key tools and functionality, reducing the learning curve. This makes it easier for businesses to get up and running quickly without sacrificing functionality or efficiency.
- End-to-End Personalised Customer Support: Gallabox and AiSensy's customer support offerings are limited. In contrast, Heltar prioritizes customer satisfaction and ensures that all customers, regardless of their subscription plan, receive end-to-end customer support. This includes thorough knowledge transfer of the platform and continued assistance, ensuring that businesses can make the most out of Heltar's features and get the support they need to succeed.
Try Heltar Today
Start with our free trial and experience the difference in service and support. Choose Heltar for a straightforward, feature-rich approach to WhatsApp Business communications that won't strain your budget.
