Migrating your WhatsApp Business Service Provider (BSP) can seem like a complex process, but WhatsApp allows businesses to switch BSPs without losing their registered phone number. Here's everything you need to know about what gets migrated, what doesn’t, and how to perform the migration process seamlessly.
Key Terms to Know
Before we dive into the process, let’s understand some key terms:
Source BSP: The BSP you are switching from.
Destination BSP: The BSP you are switching to.
Source WABA (WhatsApp Business Account): The account currently linked to your phone number.
Destination WABA: The account your number will be linked to after migration.
What Gets Migrated During WhatsApp API BSP Migration?
When migrating from one BSP to another, here’s what you can retain:
Registered Phone Number
Display Name
Phone Number Quality Rating
Official Business Account (Verified or Blue Tick) Status
Messaging Limits
Previously Approved High-Quality Templates
Approved high-quality templates are ready for use immediately after migration. These templates do not require re-approval.
Interesting fact: Template quality rating does not get migrated as Meta creates a duplicate of the existing high quality templates so they are treated as fresh templates and hence do not have quality rating associated with them.
What Does NOT Get Migrated During WhatsApp API BSP Migration?
The following items are not included in the migration process:
Low-Quality, Rejected, or Pending Templates
Chat History
Message Insights
Authentication Tokens
If retaining chat history is important, consider backing up data before migration.
Billing and Charges During Migration
Messages Sent Before Migration: Charged to the Source BSP.
Messages Sent After Migration: Charged to the Destination BSP.
Undelivered Messages from the Source BSP: If delivered after migration, they are charged to the Source BSP.
The pricing for messages will depend on the Destination BSP’s rates.
How Long Does Migration Take?
The entire migration process typically takes a few minutes. During the migration:
The Source WABA can continue sending and receiving messages.
Once the migration is complete, the Destination WABA can start sending messages immediately.
There’s no downtime, ensuring seamless communication.
Steps for BSP Migration
Here’s a simple step-by-step guide to migrate your WhatsApp API number to a new BSP like Heltar:
Confirm with the Source BSP that 2FA is disabled.
Ensure your Source WABA is approved and verified by WhatsApp.
Keep access to your phone number to receive the 6-digit PIN for verification via SMS or voice call.
Make sure the Destination WABA is also approved and verified.
Note: If you’re using Heltar, you can stop here! Our Customer Support team will handle the rest of the migration process for you, ensuring it’s smooth.
5. Access the Embedded Signup of the source BSP and follow the prompts to enter your business phone number and display name.
Once you’ve completed the signup process, the destination BSP will capture your business phone number ID and your new WhatsApp Business Account (WABA) for further setup. The necessary credit line will be allocated to your WABA to ensure smooth operations and your account will be subscribed to webhooks, allowing you to receive real-time updates and notifications from your WABA. Your business phone number will be registered for use with the Cloud API. Please note that migrated phone numbers cannot be registered with the On-Premises API.
Why Choose Heltar as Your Destination BSP?
Heltar offers robust features to help you scale your business through enhanced business communication, such as:
CRM and Workflow Automation
Advanced Analytics
Seamless Third-Party Integrations
AI-Driven Chatbots
Shared Team Inbox
And a lot more. Sign up for Heltar’s 14-day free trial or Book a Demo to explore these features for yourself.
For more insights on making the best use of WhatsApp Business API check out our other blogs at heltar.com/blogs.
