Introduction
Your business might need multiple phone numbers to be operated on a single WhatsApp Business Account(WABA). For example, your business might need different number for different customer-facing functions of your business, from complaint resolution to new bookings to catering premium customers.
With such diversity in the operations of a typical customer-facing business, it becomes a necessity to get multiple numbers for your WABA. In this article we will explain how you can increase the WABA phone number limit from
Registered Number Limit on WhatsApp Business Account
Business phone numbers can only be registered for use with one API at a time: Cloud API or On-Premises API.
Business portfolios are initially limited to 2 registered business phone numbers, but this limit can be increased to up to 20.
If your business has been verified, or if you open 1,000 or more business-initiated conversations in a 30-day moving period using templates with a high-quality rating, Meta determines if your API usage warrants a phone number limit increase.
If an increase is warranted, Meta automatically increases your limit and notifies you via a webhook and a notification in the Meta Business Suite. If more than a week has passed since your business verification and your limit is still 2, monitor phone number and message quality, and take steps to improve your quality scores.
For businesses needing limits beyond 20 and having access to Enterprise Support, a Direct Support Ticket must be submitted with the following selections:
WABiz: Account & WABA > Request type > Increase Phone Number Limits
Step-by-Step Guide on How to Increase the Limit
Go to the "Direct Support Questions" tab
Log in to your Meta Business Account and locate the "Direct Support Questions" tab. This tab is where you can submit inquiries or requests for your account.
Click on "Ask a Question" and Select "Dev: Account & WABA"
Within the "Direct Support Questions" tab, click on the "Ask a Question" button. From the dropdown menu, choose "Dev: Account & WABA" as the category that best matches your request.
Fill out the Form with the Necessary Details
Provide all required information in the form, including the reason for the request and any supporting data. Ensure the details are accurate and clear to avoid delays in processing your request.
Conclusion
Scaling your WhatsApp Business capabilities by increasing the phone number limit is a straightforward process if you follow Meta’s guidelines and provide a strong justification. With more numbers, your business can enhance customer support, streamline operations, and expand its reach effortlessly. Start the process today and unlock the full potential of your WhatsApp Business API!
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