Easy Steps for Adding Contacts on WATI - One-stop Guide

​Managing contacts is important and helps businesses stay connected with their audience. In this guide, we’ll give you a step-by-step guide on how to add a single contact on WATI as well as how to import bulk contacts on WATI. Let’s get started!

How to Add a Single Contact on WATI- Every step explained

Let’s explore step-by-step instructions for adding a single contact:

Step 1: Click on the + icon to start adding a contact.

Step 2: Add attributes by selecting them from the Custom Attributes.

Step 3: Create your custom relevant Attributes

You can add attributes such as City,  Birthdays or Anniversaries,  Preferred Language, Purchase History, Last Interaction Date, Interests, or Preferred Contact time based on your preferences for better personalization for sending occasion-specific greetings and tailored recommendations ensuring a more engaging customer experience.

​Step 4: Click Save to complete the process.

​Adding a single contact is helpful, but what if you want to add the contacts in bulk? Don’t worry we have sorted you out. Here is a guide to importing contacts in Bulk through excel:

How to Add Bulk Contacts on WATI?

​Step 1: Prepare your contact list in the format provided in the Sample Excel File on WATI and upload the Excel file to the dashboard.

​Step 2: Map the columns in the file to the respective attributes.

​Step 3: Add new attributes or map them to existing ones.

​Step 4: Click Confirm Import to proceed.

Step 5: Click Proceed to Import to finalise the process.

​Step 6: Review the summary of imported contacts to ensure everything is accurate.

But WATI has a lot of limitations:

• WATI allows only 5 users per plan, which is difficult for larger teams.

• Extra chatbot responses come with additional charges, increasing costs.

• The plans are expensive and have high charges for messages.

• WATI lacks advanced features like custom JavaScript workflows, unlike tools like Heltar, making it less flexible.

Choosing the right WhatsApp Business API provider is crucial for scaling your business. You can explore free trials of different BSPs to find what works best for you. To save some time and effort, here’s a comprehensive comparison of features, limitations, and pricing.

Feature Comparison: Wati vs. Heltar:

Pricing Comparison: Wati vs. Heltar:

Conversation Pricing: Wati vs. Heltar:

Heltar stands out as a cost-effective, feature-rich, and scalable solution for small and medium enterprises (SMEs). It offers:

• Affordable Pricing: Heltar’s plans are significantly cheaper than Wati’s, starting at just ₹999/month.

• Unlimited Scalability: No cap on chatbot responses or users in any plan.

• Advanced Integrations: OpenAI and Javascript compatibility for enhanced functionality.

• Customer-Centric Features: 24/7 support and a free green tick badge for credibility.

• High Volume Messaging: Send over 1,000,000 messages with just one click, ensuring efficiency without risks.

You can start a free trial to explore the features by yourself or book a free demo! 

If you have any questions about migrating from one BSP to another, read this blog on All You Need to Know About WhatsApp Business API BSP Migration.

For more insights, tips, and strategies to make the most of your WhatsApp Business API, explore Heltar Blogs.