Looking for a WhatsApp Business API alternative for your business?
In this article, we'll be comparing Gallabox and DoubleTick's WhatsApp API offerings. Our methodology is straightforward: We'll analyze the most accessible plans that represent typical business needs, excluding complex enterprise offerings that can vary significantly based on individual organizational requirements.
By the end of this analysis, you'll have a clear, actionable understanding of how Gallabox and DoubleTick stack up, enabling you to make an informed decision that aligns with your business communication strategy.
Feature | Gallabox | DoubleTick | Winner |
|---|---|---|---|
Starter Pack Pricing | ₹28,788/annum | ₹30,000/year (plus 18% GST) | Gallabox |
Advanced Pack Pricing | ₹95,988/annum | ₹42,000/year (plus 18% GST) | DoubleTick |
Pricing per Conversation - Marketing | ₹0.9023 | ₹0.8855 | DoubleTick |
Pricing per Conversation - Utility | ₹0.1323 | ₹0.1265 | DoubleTick |
Automation | Extensive automation features | Limited automation options | Gallabox |
User Limit | Maximum 6 | Maximum 5 in base plan, 10 in pro | DoubleTick |
Tags & Attributes | Yes | Limited tags & attributes | Gallabox |
Shopify Integration | Yes (additional USD 5/month) | 3rd Party Integrations not in base plan | Gallabox |
Shared Team Inbox | Yes | Yes | Tie |
Personal End-to-End Customer Support | No | No | Tie |
You can discover an in-depth breakdown of pricing and plans of Gallabox and DoubleTick here.
Cons of Gallabox
- Extra Charges: While GallaBox provides robust features, many advanced capabilities are locked behind higher-priced plans. Essential features like advanced analytics, automated workflows, and API integrations are only available in the more expensive plans. Apart from that, GallaBox charges extra fees for employing integrations, like an additional USD 5 per month for a shopify integration.
- Lack of Customer Support: Gallabox does not offer a personal end-to-end customer support service, which could be a drawback for businesses that value comprehensive and personalized customer support.
- Complexity: Gallabox offers a variety of features, but the interface could be difficult to learn for inexperienced users. The tiered functionality makes it hard to locate important tools within the complex menu structure it offers. It may be a real pain for people who are not familiar with navigating multi-tiered software ecosystems.
What their users have to say?
"It offers normal chatbot features with WhatsApp API. I was actually looking for a chatbot feature without an API. Wasn't able to find that. Anyways, good builder. Easy to use builder they have. I didn't find Gallabox more attractive than the competition. It offers basic features like its competitors." ~ Gallabox User (Review collected by and hosted on G2.com)
Cons of DoubleTick
Agent Limits in Lower Plans: The Starter plan allows only 5 agents, and even the Pro plan limits agents to 10, whereas AiSensy offers unlimited agent logins across all plans.
No Dedicated Customer Support: Similar to AiSensy, DoubleTick does not offer personal end-to-end customer support, which can impact businesses requiring hands-on assistance.
Pro Feature Lock: Some critical features, like developer APIs and analytics, are locked behind higher-tier plans, requiring businesses to pay a premium.
What their users have to say?
"Support team is responsive. The KAM assigned - Mr. Suchit is friendly and helpful. At times we don't receive an immediate or same day response. The KAM is only available via time slot booking which causes delay in implementing certain high priority tasks."
~ DoubleTick User (Review collected by and hosted on G2.com)
How does Heltar stack up against the cons of Gallabox and DoubleTick?
1. More Affordable Pricing Structure:
Compared to Gallabox and DoubleTick, Heltar offers a more budget-friendly pricing model. Gallabox's plans start at ₹28,788/year and go up to ₹95,988/year, while DoubleTick's plans start at ₹30,000/year. In contrast, Heltar's base plan starts at a more affordable monthly rate, starting as low as INR 999/month, making it accessible to a wider range of businesses. Additionally, Heltar has a simplified and transparent 5% markup across all conversation types, rather than varying per-conversation fees like Gallabox and DoubleTick.
2. Intuitive and User-Friendly Platform:
While Gallabox and DoubleTick offer essential features, their platforms can be complex or limited in functionality. Heltar, on the other hand, is designed with a focus on ease of use. It features an intuitive dashboard and a no-code drag-and-drop chatbot builder that reduces the learning curve, allowing businesses to set up quickly without compromising on efficiency.
3. End-to-End Personalised Customer Support:
Gallabox and DoubleTick’s customer support offerings are limited. In contrast, Heltar prioritizes customer satisfaction and ensures that all customers, regardless of their subscription plan, receive end-to-end customer support. This includes thorough knowledge transfer of the platform and continued assistance, ensuring that businesses can make the most out of Heltar's features and get the support they need to succeed.
Try Heltar Today
Start with our free trial and experience the difference in service and support. Choose Heltar for a straightforward, feature-rich approach to WhatsApp Business communications that won't strain your budget.
Get Started Now and Simplify Your Business Communications!
