How to Build Your First Chatbot On WATI in 10 Minutes

If you want to automate your WhatsApp Business replies in WATI, here is a step step-by-step guide on making your first chatbot. Let’s get started!

Step 1: Navigate to the Chatbot Builder: 

First, Log in to your WATI Dashboard and access the Automation section from the menu. From the options, choose Chatbots.

Step 2: Create a New Chatbot

Click the green Create a new Chatbot button. Then you'll be displayed with several templates that have already been designed.

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If your chatbot flow aligns with one of the templates, select it to save time. If you don’t like the existing chatbot templates, you can build your chatbot from scratch. Follow the below steps to build your own Flow for a template for the chatbot :

1: Access Automation and Flows

First, click on Automation and then click on Flows. After that, click on Add Flow. You will see different industry Flow templates. Select one and click Use this.

2: Edit Flow Name and Content

Edit the name of the Flow as needed. Then double-click the message box to edit the content. You can update the questions and options to match your needs.

​3: Add Questions and Options

Add more messages or questions if required. You can choose from three question formats: Question (Text format), Buttons and List. Put your question in the Question box and connect it to the correct options.

4: Finalize and Save Flow

Make sure all your questions and options are connected properly. Once you’re done, click on Save Flow to finish creating your chatbot.

​Step 3: Turn Your Chatbot On

Once you've built your chatbot, you can activate it by configuring:

• Default Action: This is the fallback action that will be triggered if your chatbot does not recognise the question.

• Keyword Action: Responses specific to certain keywords.

But WATI has a lot of limitations:

• WATI allows only 5 users per plan, which is difficult for larger teams.

• Extra chatbot responses come with additional charges, increasing costs.

• The plans are expensive and have high charges for messages.

• WATI lacks advanced features like custom JavaScript workflows, unlike tools like Heltar, making it less flexible.

Choosing the right WhatsApp Business API provider is crucial for scaling your business. You can explore free trials of different BSPs to find what works best for you. To save some time and effort, here’s a comprehensive comparison of features, limitations, and pricing.

Feature Comparison: Wati vs. Heltar:

Pricing Comparison: Wati vs. Heltar:

Heltar stands out as a cost-effective, feature-rich, and scalable solution for small and medium enterprises (SMEs). It offers:

• Affordable Pricing: Heltar’s plans are significantly cheaper than Wati’s, starting at just ₹999/month.

• Unlimited Scalability: No cap on chatbot responses or users in any plan.

• Advanced Integrations: OpenAI and Javascript compatibility for enhanced functionality.

• Customer-Centric Features: 24/7 support and a free green tick badge for credibility.

• High Volume Messaging: Send over 1,000,000 messages with just one click, ensuring efficiency without risks.

You can start a free trial to explore the features by yourself or book a free demo! 

If you have any questions about migrating from one BSP to another, read this blog on All You Need to Know About WhatsApp Business API BSP Migration.

For more insights, tips, and strategies to make the most of your WhatsApp Business API, explore Heltar Blogs.​