A few WhatsApp Business Account users have encountered the dreaded error message: “This account has been disabled because a review of your business found it doesn't meet WhatsApp's Business Policy.”
This is happening even to users whose businesses are verified, who haven’t broken any policies, and where all conversations were initiated by users. While it is possibly a bug from Meta, how can you resolve it quickly?
There’s no guaranteed solution, however, we’ve found a few simple steps on a Meta Forum (https://developers.facebook.com/community/threads/806211104245421/) that have helped resolve the issue for many affected businesses.
1. Log in to your WhatsApp Business account and check your business details in the “Business Settings” section. If you see any incomplete information, submit the necessary documents for verification.
2. Go to the “Payment Settings” section of your WhatsApp Business Manager and add/update your payment method if it is missing/has changed.
3. Navigate to the security settings, and enable 2FA for the primary phone number associated with your account.
4. Have all team members associated with your account enable 2FA on their individual accounts. This option is under the “Security” tab in WhatsApp settings.
5. After completing the above steps, go back to the “Account Issues” section of your WhatsApp Business Manager and request a new review of your account.
While this isn’t a sure shot solution, these steps have worked for few users who faced the same problem. If you're still facing difficulties, you can turn to a Business Service Provider (BSP) affiliated with Meta, such as Heltar, as BSPs are well-versed in setting up WhatsApp Business accounts and can ensure your account is properly configured and meets all necessary guidelines. Click here to Book a Live Demo with Heltar.
If you want to know more about quick fixes for WhatsApp Business API errors, check out our blog on How to Fix the Generic User Error (135000) in WhatsApp Cloud API.
