When using the WhatsApp Business API, encountering error code #131000 with the message "Something went wrong" can be extremely frustrating because the error message here does not clearly indicate what issue that prevented your message from being sent. Here's a breakdown of what this error means along with a workaround that has helped multiple users resolve this error.

What Does Error #131000 Mean?

Error #131000 generally occurs when:

  1. The API was unable to process the signature when setting a business public key.

  2. The request to the GraphQL endpoint failed.

  3. The GraphQL endpoint responded with an error.

This error results in a failure to send the message, categorized as a 500 Internal Server Error.

How to Resolve Error #131000?

1. Retry Sending Message.

Wait for a few moments and try sending the message again. This error can sometimes occur due to temporary server issues.

2. Effective Workaround - New App in Developer’s Console

While there is no exact solution prescribed by Meta there is a workaround that has been working for a few clients. Ask your Business Service Provider to create a new app in the developer console, where you'll input your phone numbers and templates. After that, simply reconfigure your permanent token and webhook. This has resolved the issue for a lot of people. You can read more about it in this Meta Discussion Forum.

3. Open a Direct Support Ticket

  • If the error persists, contact WhatsApp Business API support by opening a Direct Support ticket.

  • Include:

    • The exact API request and response.

    • Timestamp of the error.

    • Any relevant logs.

For more insights related to WhatsApp Business API, check out our other blogs at heltar.com/blogs.