Error code 131052 on WhatsApp Business API  indicates that the media file sent by a WhatsApp user could not be downloaded. This issue can prevent you from accessing attachments such as images, videos, or documents sent by your customers through WhatsApp.

Here’s a simple guide to understanding and resolving this error.

What Causes Error 131052?

This error occurs when:

  1. The media file included in the user's message is inaccessible or corrupted.

  2. There are issues with the API attempting to download the media.

  3. Network or permissions-related problems prevent successful media retrieval.

How to Fix Error 131052

Step 1: Check the Error Details

Inspect the error.error_data.details value in the webhook triggered when the message was received. This will provide specific details about why the download failed.

Step 2: Test Media Downloads

Try downloading other media files from different users to check if the issue is specific to the current file.

Step 3: Verify API Setup

If you face issue while downloading media from other users too ensure your WhatsApp Business API instance is set up correctly:

  • Confirm your access token has the required permissions.

  • Verify the endpoint for downloading media is correctly configured.

Step 4: Ask the User to Resend the Media File

If the error persists, ask the WhatsApp user to resend the file or suggest they send the file through another method, such as email, if necessary.

For more troubleshooting tips related to WhatsApp Business API, check out our other blogs at heltar.com/blogs.