Error 133005 occurs when the two-step verification PIN provided in your request does not match the PIN configured for the phone number. This blog will guide you on identifying and resolving this issue, including steps to reset or disable the two-step verification PIN.
Steps to Resolve the Error
1. Verify the PIN
Ensure that the two-step verification PIN you’re including in your request matches the one configured for the WhatsApp Business Account (WABA).
2. Reset the Two-Step Verification PIN
If you’ve forgotten the PIN or need to set a new one, follow these steps:
Disable Two-Step Verification:
Open WhatsApp Manager and load the WABA associated with the phone number.
Navigate to Account Tools > Phone Numbers from the menu on the left.
Use the dropdown in the top-right corner to select the correct WABA if you have multiple portfolios.
Locate the phone number and click its Settings (gear) icon.
Click Turn off Two-Step Verification.
Set a New PIN:
After disabling two-step verification, send a POST request to the Phone Number endpoint. Include the new PIN in the request.
For more troubleshooting tips related to WhatsApp Business API, check out our other blogs at heltar.com/blogs.
