Looking for a WhatsApp Business API alternative for your business?
In this article,we’ll be comparing Wati and Gallabox’s Whatsapp API Offerings. Our methodology is straightforward: We'll analyze the most accessible plans that represent typical business needs, excluding complex enterprise offerings that can vary significantly based on individual organizational requirements.
By the end of this analysis, you'll have a clear, actionable understanding of how Wati and Gallabox stack up, enabling you to make an informed decision that aligns with your business communication strategy.
Feature | Gallabox | Wati | Winner |
Starter Pack Pricing | ₹28,788/annum | ₹23,988/annum | Wati |
Advanced Pack Pricing | ₹95,988/annum | ₹1,61,988/annum | Gallabox |
Pricing per Conversation - Marketing | ₹0.9023 | ₹0.94152 | Gallabox |
Pricing per Conversation - Utility | ₹0.1323 | ₹0.138 | Gallabox |
Automation | Extensive automation features | Extensive automation features | Tie |
User Limit | Maximum 6 | Maximum 5 | Gallabox |
API Integrations | Yes, supports advanced API integrations | Yes, supports custom integrations via APIs | Tie |
Click-to-WhatsApp Ads Analytics | Yes | Yes, with pro and business plans | Gallabox |
Shopify Integration | Yes | Yes | Tie |
Phone Number Masking | Yes | Yes | Tie |
Personal End-to-End Customer Support | No | No | Tie |
You can discover in-depth breakdown of pricing and plans of Wati and Gallabox here.
Cons of Wati
1) Wati's starter pack is priced at ₹23,988/annum and the advanced pack is ₹1,61,988/annum. These prices may be higher than what many businesses, especially smaller ones or those with tighter budgets, are willing to pay.
2) Wati charges ₹0.941 per conversation - marketing, which could make their platform less cost-effective for businesses with high conversation volumes.
3) Wati only provides 5,000 free Chatbot Sessions per month, that too with the most expensive plan, which may not be sufficient for businesses with high customer engagement or extensive chatbot usage. This could force users to upgrade to paid plans sooner than expected.
Cons of GallaBox
1) While GallaBox provides robust features, many advanced capabilities are locked behind higher-priced plans. Essential features like advanced analytics, automated workflows, and API integrations are only available in the more expensive plans. Apart from that, GallaBox charges extra fees for employing integrations, like an additional USD 5 per month for a shopify integration.
2) Gallabox does not offer a personal end-to-end customer support service, which could be a drawback for businesses that value comprehensive and personalized customer support.
3) Gallabox offers a variety of features, but the interface could be difficult to learn for inexperienced users. The tiered functionality makes it hard to locate important tools within the complex menu structure it offers. It may be a real pain for people who are not familiar with navigating multi-tiered software ecosystems.
What their users have to say?
“It offers normal chatbot features with whatsapp API. I was actually looking for a chatbot feature without API. Wasn't able to find that. Anyways, good builder. Easy to use builder. I didn't find gallabox more attractive than the competition. It offers basic features like its competitors.” ~ Gallabox User
“Product UI is fine but it took a long time for us to get used to it. And for most of the support questions, they direct us to some generic articles on the website. I wish the WATI team put in some effort on dealing with existing customers, instead of always running behind new customers.” ~ Wati User
How does Heltar stack up against the cons of Wati and Gallabox?
- More Affordable Pricing Structure: Compared to Gallabox and Wati, Heltar offers a more budget-friendly pricing model. Wati's plans start at ₹23,988/year and go up to ₹1,61,988/year, which can be cost-prohibitive for many small and medium-sized businesses. Gallabox’s pricing is also on the higher end. In contrast, Heltar's base plan starts at a more affordable monthly rate, starting as low as INR 999/month, making it accessible to a wider range of businesses. Additionally, Heltar has a simplified and transparent 5% markup across all conversation types, rather than varying per-conversation fees like Gallabox and Wati, with markups going as high as 45%.
- Intuitive and User-Friendly Platform: While Gallabox and Wati offer extensive features, their interfaces can be complex and difficult to navigate, especially for users new to these types of platforms. Heltar, on the other hand, is designed with a focus on ease of use. It features an intuitive dashboard and a no code drag and drop chatbot builder that provides easy access to key tools and functionality, reducing the learning curve. This makes it easier for businesses to get up and running quickly without sacrificing functionality or efficiency.
- End-to-End Personalised Customer Support: Gallabox and Wati's customer support offerings are limited, with Wati not even providing setup support in their growth plan. In contrast, Heltar prioritizes customer satisfaction and ensures that all customers, regardless of their subscription plan, receive end-to-end customer support. This includes thorough knowledge transfer of the platform and continued assistance, ensuring that businesses can make the most out of Heltar's features and get the support they need to succeed.
Try Heltar Today
Start with our free trial and experience the difference in service and support. Choose Heltar for a straightforward, feature-rich approach to WhatsApp Business communications that won't strain your budget.
