If your Business WhatsApp account is stuck in a "pending" status, it can disrupt operations and lead to unnecessary delays. Fortunately, resolving this issue is straightforward if you follow these steps carefully. Here’s a comprehensive guide to get your account back on track:
Step-by-Step Solution to Fix "Pending" Status
1. Check the phone numbers dashboard on your Meta Account
Log in to your Meta account and navigate to the Phone Numbers Dashboard. This is where you can view all registered numbers and their statuses. Identify the number that is labeled as "pending."
2. Go to your Meta Apps Dashboard
Head over to the Meta Apps Dashboard. This is the central hub for managing your integrations with WhatsApp Business.
3. Select the correct phone number that is showing a "pending" status
Find the phone number showing a "pending" status and select it to access its settings and details.
4. Select "Generate Access Token"
Once inside the phone number’s settings, click on "Generate Access Token." This refreshes the token used for authentication, resolving any expired or invalid token issues.
5. Confirm your account
Verify all necessary details and confirm your account settings. Ensure everything matches the information you provided during registration.
6. Select "Opt in to all current and Future Accounts" and click continue
To avoid similar issues in the future, select the option "Opt in to all current and future accounts" and click Continue.
7. See your phone numbers dashboard and you will find that the problem has been resolved
Return to your Phone Numbers Dashboard. The status for your phone number should now display as active or resolved.
Why Does the "Pending" Status Happen?
The "pending" status on a Business WhatsApp account often occurs due to:
Incomplete verification processes.
Expired or invalid access tokens.
Account or phone number misconfiguration.
By following the steps outlined above, you can easily resolve these issues and ensure uninterrupted access to your WhatsApp Business tools.
Need Additional Support?
If you’re still experiencing issues after following these steps, visit our blog for more insights and troubleshooting tips: Heltar.com/blogs. Our resources are designed to help you maximize the potential of your WhatsApp Business API.
