When working with Flows, you might encounter the following error:
Error while processing Flow JSON
This means that while your Flow JSON has been stored, something went wrong during processing, which could cause the Flow to malfunction. Here's how to troubleshoot and resolve the issue.
Step-by-step Guide to Troubleshoot
Step 1: Retry the Request
Sometimes, the issue is temporary. Before diving into complex solutions send the same request again – The problem may resolve itself.
Step 2: Identify the Problem
If retrying doesn’t work, consider these possibilities:
Syntax Errors in JSON – Ensure your JSON structure is correct.
Invalid Parameters – Check if all required fields are properly formatted.
Unsupported Characters – Remove any special characters that might cause issues.
Step 3: Contact Support
If the issue continues, take note of the exact error message and request details and reach out to the platform’s support team with relevant information. Sharing the JSON file will help the team diagnose the issue faster. Steps to reach out to Meta Support have been explained here: How to Raise a support ticket on Meta Business in 2025.
For more troubleshooting tips related to WhatsApp Business API, check out heltar.com/blogs.