The response-decryption-error occurs when the client fails to decrypt the payload sent by the business. This issue prevents proper processing of API responses and can disrupt message flows.
What Causes response-decryption-error?
This error typically happens due to:
Mismatched Encryption Key – The encryption key used for payloads does not match the key uploaded for the phone number.
Incorrect Key Configuration – The correct key is not set up or linked properly.
WhatsApp Server Issues – Temporary problems on WhatsApp’s side may affect decryption.
How to Fix the response-decryption-error
Follow these steps to resolve the issue:
1. Verify the Encryption Key
Ensure that the same encryption key is used to encrypt endpoint payloads and is also uploaded for the phone number. Check the Meta Business Manager to confirm the correct key is in use.
2. Re-upload the Encryption Key
If the key appears incorrect or outdated, re-upload the correct key in the WhatsApp Business settings.
Ensure the key is properly linked to the phone number associated with your business account.
3. Debug and Retry
Check API logs for additional error details.
Wait a few minutes and retry the request.
4. Contact WhatsApp Support
If the issue persists, reach out to WhatsApp Business Support.
Provide details such as error logs, phone number, and API request payloads to expedite troubleshooting.
By following these steps, you can fix the response-decryption-error and ensure smooth communication between your business and WhatsApp API. For more troubleshooting tips related to WhatsApp API, check out heltar.com/blogs.