At Heltar, we provide software solutions and services delivered digitally. As a SaaS company, our products are made available instantly upon purchase, so the traditional concepts of shipping and physical delivery times do not apply. Below, we outline the key aspects of our digital delivery process.
All orders are processed automatically after you complete the purchase. You will receive an order confirmation via whatsapp after payment. This message will include details on how to access your purchased software or service, along with any necessary activation instructions.
For most of our services, you will receive instant access to the software through a unique link or login credentials provided in the confirmation email. In cases where additional setup is required, our team will ensure that the process is completed within 1-2 working days.
While digital delivery is typically instant, there may be rare instances where delays occur due to high server load or technical issues beyond our control. If this happens, our team will promptly inform you and provide an estimated time for resolution.
If you have purchased a subscription service, access to the software will continue seamlessly as long as your subscription is active. You will receive reminders before the renewal dates, and any changes to your subscription will be processed immediately, with updates sent to you via WhatsApp, which shall be the primary mode of communication.
Our digital products are available globally, with no restrictions on delivery to specific countries. However, please note that depending on your location, certain features or integrations may vary due to regional regulations.
If you experience any issues accessing your digital product or service, our support team is available to assist you. Please contact us at prashant.jangid@heltar.com for prompt assistance.
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