Welcome to Heltar Technologies Private Limited ("Company", "we", "our", "us"). These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with our website https://www.heltar.com/ and our services (collectively, the "Service"). Please read these Terms carefully before using our Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Service.
To access certain parts of our Service, you may be required to create an account. You must provide accurate, complete, and current information when creating an account. Failure to do so constitutes a breach of these Terms, which may result in the immediate termination of your account.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use our Service for your internal business purposes.
You agree not to:
▪ Use the Service in any manner that could disable, overburden, damage, or impair the Service or interfere with any other party's use of the Service.
▪ Attempt to gain unauthorized access to the Service, the server on which the Service is stored, or any server, computer, or database connected to the Service.
▪ Use any manual or automated process to monitor or copy any content from the Service without our prior written consent.
▪ Use the Service for any illegal purpose or in violation of any local, state, national, or international law.
The Service and its original content, features, and functionality are and will remain the exclusive property of Heltar Technologies Private Limited and its licensors. The Service is protected by copyright, trademark, and other laws of India and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Heltar Technologies Private Limited.
You may provide us with feedback, comments, or suggestions for improvements ("Feedback") to the Service. You agree that all Feedback is non-confidential and shall become the sole property of Heltar Technologies Private Limited. We shall own exclusive rights, including all intellectual property rights, to all Feedback and shall be entitled to the unrestricted use and dissemination of this Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms. If you wish to terminate your account, you may simply discontinue using the Service.
In no event shall Heltar Technologies Private Limited, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
▪ Your access to or use of or inability to access or use the Service;
▪ Any conduct or content of any third party on the Service;
▪ Any content obtained from the Service; and
▪ Unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed its essential purpose.
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. Heltar Technologies Private Limited, its subsidiaries, affiliates, and its licensors do not warrant that:
▪ The Service will function uninterrupted, secure, or available at any particular time or location;
▪ Any errors or defects will be corrected;
▪ The Service is free of viruses or other harmful components; or
▪ The results of using the Service will meet your requirements.
These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
If you have any questions about these Terms, please contact us:
▪ By email: contact@heltar.com
▪ By visiting this page on our website: https://www.heltar.com/
Our refund policy is designed to ensure fairness and transparency for our customers. As a provider of the WhatsApp Official API and associated business services, we strive to deliver quality and reliability. However, we understand that there may be circumstances where a refund or cancellation is necessary.
Refunds may be granted under the following conditions:
• Service Issues: In cases where our services were not delivered as described or there were significant technical issues that we could not resolve within a reasonable time frame.
• Incorrect Billing: If there is an error in billing or charges that were not agreed upon by the customer.
• Services Already Rendered: Refunds are not provided for services that have been fully delivered or utilized.
• Subscription Plans: Monthly subscription fees are non-refundable once the service period has started.
• Promotional Offers: Services purchased under promotional offers are non- refundable unless specified otherwise.
Customers can request a refund by contacting our support team at prashant.jangid@heltar.com or +91 80057 56750. The request should include the following details:
• Customer’s name and contact information
• Service details and reason for the refund request
• Any relevant transaction or invoice numbers
Once a refund request is approved, we will process the refund within 5-7 working days. The refunded amount will be credited to the customer's bank account or the original payment method.
Customers can cancel their subscription or services at any time by contacting our support team. However, cancellations will not result in a refund of the current billing cycle. The service will remain active until the end of the billing cycle, after which it will not be renewed.
For any questions or concerns regarding our refund policy, customers can reach out to us at:
• Email: prashant.jangid@heltar.com
• Phone: +91 80057 56750
• Address: Heltar Technologies Private Limited, 153, 1st floor, Cedar Crest, Nirvana Country, Sector-50, Gurugram
We reserve the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting on our website. We encourage customers to review this policy regularly.
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